SovBundle/Model/Ticket/TicketModel.php

<?php

namespace Lc\SovBundle\Model\Ticket;

use Doctrine\Common\Collections\ArrayCollection;
use Doctrine\Common\Collections\Collection;
use Doctrine\ORM\Mapping as ORM;
use Gedmo\Mapping\Annotation as Gedmo;
use Lc\SovBundle\Doctrine\EntityInterface;
use Lc\SovBundle\Doctrine\Pattern\AbstractLightEntity;
use Lc\SovBundle\Model\User\UserInterface;

/**
 * @ORM\MappedSuperclass()
 */
abstract class TicketModel extends AbstractLightEntity implements TicketInterface, EntityInterface
{
    const TYPE_TECHNICAL_PROBLEM = 'technical-problem';
    const TYPE_GENERAL_QUESTION = 'general-question';

    const TICKET_STATUS_OPEN = 'open';
    const TICKET_STATUS_BEING_PROCESSED = 'being-processed';
    const TICKET_STATUS_CLOSED = 'closed';

    /**
     * @Gedmo\Blameable(on="create")
     * @ORM\ManyToOne(targetEntity="Lc\SovBundle\Model\User\UserInterface")
     * @ORM\JoinColumn(nullable=true)
     */
    protected $createdBy;

    /**
     * @Gedmo\Blameable(on="update")
     * @ORM\ManyToOne(targetEntity="Lc\SovBundle\Model\User\UserInterface")
     * @ORM\JoinColumn(nullable=true)
     */
    protected $updatedBy;

    /**
     * @ORM\Column(type="string", length=32)
     */
    protected $type;

    /**
     * @ORM\Column(type="string", length=32)
     */
    protected $status = self::TICKET_STATUS_OPEN;

    /**
     * @ORM\Column(type="string", length=255)
     */
    protected $subject;

    /**
     * @ORM\Column(type="array", nullable=true)
     */
    protected $tags = [];

    /**
     * @ORM\Column(type="string", length=64, nullable=true)
     */
    protected $visitorFirstname;

    /**
     * @ORM\Column(type="string", length=64, nullable=true)
     */
    protected $visitorLastname;

    /**
     * @ORM\Column(type="string", length=128, nullable=true)
     */
    protected $visitorEmail;

    /**
     * @ORM\Column(type="string", length=255, nullable=true)
     */
    protected $visitorToken;

    /**
     * @ORM\OneToMany(targetEntity="Lc\SovBundle\Model\Ticket\TicketMessageInterface", mappedBy="ticket", orphanRemoval=true, cascade={"persist", "remove"})
     * @ORM\OrderBy({"id" = "ASC"})
     */
    protected $ticketMessages;

    /**
     * @ORM\ManyToOne(targetEntity="Lc\SovBundle\Model\User\UserInterface", inversedBy="tickets")
     */
    protected $user;

    public function __construct()
    {
        $this->ticketMessages = new ArrayCollection();
    }

    public function getUsername()
    {
        if ($this->getUser()) {
            return $this->getUser()->getName();
        } else {
            return strtoupper($this->getVisitorLastname()) . ' ' . $this->getVisitorFirstname();
        }
    }

    public function getUserInfosTicket()
    {
        $user = $this->getUser();
        if ($user) {
            return '#' . $user->getId() . ' ' . $user->getName() . ' ' . $user->getEmail();
        } else {
            return strtoupper($this->getVisitorLastname()) . ' ' . $this->getVisitorFirstname(
                ) . ' ' . $this->getVisitorEmail();
        }
    }

    public function getEmail()
    {
        if ($this->getUser()) {
            return $this->getUser()->getEmail();
        } else {
            return $this->getVisitorEmail();
        }
    }

    public function getVisitorInfos()
    {
        return strtoupper($this->getVisitorLastname()) . ' ' . $this->getVisitorFirstname(
            ) . ' (' . $this->getVisitorEmail() . ')';
    }

    public function getLastMessage()
    {
        return $this->getTicketMessages()->last();
    }

    public function getType(): ?string
    {
        return $this->type;
    }

    public function setType(string $type): self
    {
        $this->type = $type;

        return $this;
    }

    public function getTypeLabel(): string
    {
        return 'entity.Ticket.fields.typeOptions.' . $this->getType();
    }

    public function getChoicesType(): array
    {
        return [
            'entity.Ticket.fields.typeOptions.' . TicketModel::TYPE_GENERAL_QUESTION => TicketModel::TYPE_GENERAL_QUESTION,
            'entity.Ticket.fields.typeOptions.' . TicketModel::TYPE_TECHNICAL_PROBLEM => TicketModel::TYPE_TECHNICAL_PROBLEM,
        ];
    }

    public function getStatus(): ?string
    {
        return $this->status;
    }

    public function setStatus(string $status): self
    {
        $this->status = $status;

        return $this;
    }

    public function getStatusLabel(): string
    {
        return 'entity.Ticket.statusOptions.' . $this->getStatus();
    }

    public function getChoicesStatus(): array
    {
        return [
            'entity.Ticket.fields.statusOptions.' . TicketModel::TICKET_STATUS_OPEN => TicketModel::TICKET_STATUS_OPEN,
            'entity.Ticket.fields.statusOptions.' . TicketModel::TICKET_STATUS_BEING_PROCESSED => TicketModel::TICKET_STATUS_BEING_PROCESSED,
            'entity.Ticket.fields.statusOptions.' . TicketModel::TICKET_STATUS_CLOSED => TicketModel::TICKET_STATUS_CLOSED,
        ];
    }

    public function getSubject(): ?string
    {
        return $this->subject;
    }

    public function setSubject(string $subject): self
    {
        $this->subject = $subject;

        return $this;
    }

    public function getTags(): ?array
    {
        return $this->tags;
    }

    public function setTags(?array $tags): self
    {
        $this->tags = $tags;

        return $this;
    }

    public function getVisitorFirstname(): ?string
    {
        return $this->visitorFirstname;
    }

    public function setVisitorFirstname(?string $visitorFirstname): self
    {
        $this->visitorFirstname = $visitorFirstname;

        return $this;
    }

    public function getVisitorLastname(): ?string
    {
        return $this->visitorLastname;
    }

    public function setVisitorLastname(?string $visitorLastname): self
    {
        $this->visitorLastname = $visitorLastname;

        return $this;
    }

    public function getVisitorEmail(): ?string
    {
        return $this->visitorEmail;
    }

    public function setVisitorEmail(?string $visitorEmail): self
    {
        $this->visitorEmail = $visitorEmail;

        return $this;
    }

    public function getVisitorToken(): ?string
    {
        return $this->visitorToken;
    }

    public function setVisitorToken(?string $visitorToken): self
    {
        $this->visitorToken = $visitorToken;

        return $this;
    }

    /**
     * @return Collection|TicketMessageInterface[]
     */
    public function getTicketMessages(): Collection
    {
        return $this->ticketMessages;
    }

    public function addTicketMessage(TicketMessageInterface $ticketMessage): self
    {
        if (!$this->ticketMessages->contains($ticketMessage)) {
            $this->ticketMessages[] = $ticketMessage;
            $ticketMessage->setTicket($this);
        }

        return $this;
    }

    public function removeTicketMessage(TicketMessageInterface $ticketMessage): self
    {
        if ($this->ticketMessages->contains($ticketMessage)) {
            $this->ticketMessages->removeElement($ticketMessage);
            // set the owning side to null (unless already changed)
            if ($ticketMessage->getTicket() === $this) {
                $ticketMessage->setTicket(null);
            }
        }

        return $this;
    }

    public function getUser(): ?UserInterface
    {
        return $this->user;
    }

    public function setUser(?UserInterface $user): self
    {
        $this->user = $user;

        return $this;
    }
}