LcShopBundle/ShopBundle/Services/TicketUtils.php

<?php

namespace Lc\ShopBundle\Services;

use App\Entity\TicketMessage;
use Doctrine\ORM\EntityManagerInterface;
use Lc\ShopBundle\Context\MerchantUtilsInterface;
use Lc\ShopBundle\Context\OrderShopInterface;
use Lc\ShopBundle\Context\TicketInterface;
use Lc\ShopBundle\Context\TicketMessageInterface;
use Lc\ShopBundle\Context\UserInterface;
use Lc\ShopBundle\Model\Ticket;
use Symfony\Component\DependencyInjection\ParameterBag\ParameterBagInterface;
use Symfony\Component\HttpFoundation\File\Exception\FileException;
use Symfony\Component\Security\Core\Authorization\AuthorizationCheckerInterface;

class TicketUtils
{
    protected $em;
    protected $merchantUtils;
    protected $mailUtils;
    protected $authorizationChecker;
    protected $parameterBag;

    public function __construct(
            EntityManagerInterface $em,
            MerchantUtilsInterface $merchantUtils,
            MailUtils $mailUtils,
            AuthorizationCheckerInterface $authorizationChecker,
            ParameterBagInterface $parameterBag
    ) {
        $this->em = $em;
        $this->merchantUtils = $merchantUtils;
        $this->mailUtils = $mailUtils;
        $this->authorizationChecker = $authorizationChecker;
        $this->parameterBag = $parameterBag;
    }

    public function getTicketsByUser($user)
    {
        $ticketRepo = $this->em->getRepository(TicketInterface::class);

        return $ticketRepo->findBy(array('user' => $user));
    }

    public function uploadImageTicketMessage($formTicket)
    {
        $image = $formTicket->get('image')->getData();

        if ($image) {
            $originalFilename = pathinfo($image->getClientOriginalName(), PATHINFO_FILENAME);
            $newFilename = uniqid().'.'.$image->guessExtension();

            try {
                $image->move(
                        $this->parameterBag->get('app.ticket_images_directory'),
                        $newFilename
                );
            } catch (FileException $e) {
                throw new \ErrorException("Une erreur est survenue lors de l'upload du fichier.");
            }

            return $this->parameterBag->get('app.ticket_images_subdirectory').$newFilename;
        }

        return false;
    }

    public function createTicket($params): TicketInterface
    {
        $classTicket = $this->em->getClassMetadata(TicketInterface::class)->getName();
        $ticket = new $classTicket;
        $ticket->setMerchant($this->merchantUtils->getMerchantCurrent());
        $ticket->setStatus(1);

        if (isset($params['user'])) {
            $ticket->setUser($params['user']);

            $email = $params['user']->getEmail();
            $firstname = $params['user']->getFirstname();
        } else {
            $ticket->setVisitorFirstname($params['visitorFirstname']);
            $ticket->setVisitorLastname($params['visitorLastname']);
            $ticket->setVisitorEmail($params['visitorEmail']);
            $ticket->setVisitorToken(uniqid());

            $email = $params['visitorEmail'];
            $firstname = $params['visitorFirstname'];
        }

        $ticket->setStatus(Ticket::TICKET_STATUS_OPEN);
        $ticket->setType($params['type']);
        if (isset($params['orderShop']) && $params['orderShop'] && $params['orderShop'] instanceof OrderShopInterface) {
            $ticket->setOrderShop($params['orderShop']);
        }
        $ticket->setSubject($params['subject']);
        $this->em->persist($ticket);

        $classTicketMessage = $this->em->getClassMetadata(TicketMessageInterface::class)->getName();
        $ticketMessage = new $classTicketMessage;
        $ticketMessage->setStatus(1);
        $ticketMessage->setTicket($ticket);
        $ticketMessage->setMessage($params['message']);

        if (isset($params['imageFilename']) && $params['imageFilename']) {
            $ticketMessage->setImageFilename($params['imageFilename']);
        }

        if (isset($params['createByAdmin']) && $params['createByAdmin']) {
            $ticketMessage->setAnswerByAdmin(true);
        }
        $this->em->persist($ticketMessage);

        $this->em->flush();

        if (isset($params['createByAdmin']) && $params['createByAdmin']) {
            // envoi email au client
            $this->mailUtils->send(
                    [
                            MailUtils::SUBJECT => 'Vous avez reçu un nouveau message',
                            MailUtils::TO_EMAIL => $email,
                            MailUtils::CONTENT_TEMPLATE => 'mail/ticket-new-by-admin',
                            MailUtils::CONTENT_DATA => [
                                    'firstname' => $firstname,
                                    'ticket' => $ticket,
                            ],
                    ]
            );
        } else {
            $this->mailUtils->send(
                    [
                            MailUtils::SUBJECT => 'Nouvelle demande',
                            MailUtils::TO_EMAIL => $email,
                            MailUtils::CONTENT_TEMPLATE => 'mail/ticket-new',
                            MailUtils::CONTENT_DATA => [
                                    'firstname' => $firstname,
                                    'ticket' => $ticket,
                            ],
                    ]
            );
        }


        $this->notifyAdmin($ticket, $ticketMessage);

        return $ticket;
    }

    public function createTicketMessage($params)
    {
        $classTicketMessage = $this->em->getClassMetadata(TicketMessageInterface::class)->getName();
        $ticketMessage = new $classTicketMessage;

        $ticket = $params['ticket'];

        $ticketMessage->setStatus(1);
        $ticketMessage->setTicket($ticket);
        $ticketMessage->setMessage($params['message']);
        if (isset($params['answerByAdmin']) && $params['answerByAdmin']) {
            $ticketMessage->setAnswerByAdmin($params['answerByAdmin']);

            // envoi email au client
            $this->mailUtils->send(
                    [
                            MailUtils::SUBJECT => 'Réponse à votre demande',
                            MailUtils::TO_EMAIL => $ticket->getUser() ? $ticket->getUser()->getEmail(
                            ) : $ticket->getVisitorEmail(),
                            MailUtils::CONTENT_TEMPLATE => 'mail/ticket-response',
                            MailUtils::CONTENT_DATA => [
                                    'firstname' => $ticket->getUser() ? $ticket->getUser()->getFirstname(
                                    ) : $ticket->getVisitorFirstname(),
                                    'ticket' => $ticket,
                            ],
                    ]
            );
        }
        $this->em->persist($ticketMessage);

        if (isset($params['imageFilename']) && $params['imageFilename']) {
            $ticketMessage->setImageFilename($params['imageFilename']);
        }
        if (isset($params['closeTicket']) && $params['closeTicket']) {
            $ticket->setStatus(Ticket::TICKET_STATUS_CLOSED);
        }

        $ticket->setUpdatedAt(new \DateTime());
        $this->em->persist($ticket);

        $this->em->flush();

        return $ticketMessage;
    }

    public function notifyAdmin($ticket, $ticketMessage)
    {
        $userRepo = $this->em->getRepository(UserInterface::class);
        $usersToNotify = $userRepo->findByTicketTypesNotification($ticket->getType());


        foreach ($usersToNotify as $userToNotify) {
            if ($this->authorizationChecker->isGranted('ROLE_ADMIN', $userToNotify)) {
                // envoi email au client
                $this->mailUtils->send(
                        [
                                MailUtils::SUBJECT => 'Nouveau ticket sur placedulocal',
                                MailUtils::TO_EMAIL => $userToNotify->getEmail(),
                                MailUtils::CONTENT_TEMPLATE => 'mail/ticket-notification',
                                MailUtils::CONTENT_DATA => [
                                        'firstname' => $userToNotify->getFirstname(),
                                        'ticket' => $ticket,
                                        'ticketMessage' => $ticketMessage,
                                ],
                        ]
                );
            }
        }
    }
}