Ticket backoffice

ShopBundle/Controller/Backend/AdminController.php

 use Lc\ShopBundle\Context\TreeInterface;
 use Lc\ShopBundle\Form\Backend\Common\AbstractEditPositionType;
 use Lc\ShopBundle\Services\Utils;
+use Lc\ShopBundle\Services\UtilsManager;
 use Mailjet\MailjetSwiftMailer\SwiftMailer\MailjetTransport;
 use Symfony\Bridge\Doctrine\Form\Type\EntityType;
 use Symfony\Component\Form\Extension\Core\Type\ChoiceType;
         protected $orderUtils;
         protected $translator;
 
-        public function __construct(Security $security, UserManagerInterface $userManager, EntityManagerInterface $em, Utils $utils,
-                                    MerchantUtilsInterface $merchantUtils, MailjetTransport $mailjetTransport, OrderUtilsInterface $orderUtils, TranslatorInterface $translator)
+        public function __construct(Security $security, UserManagerInterface $userManager, EntityManagerInterface $em,
+                                    MailjetTransport $mailjetTransport,UtilsManager $utilsManager, TranslatorInterface $translator)
         {
                 $this->security = $security;
                 $this->userManager = $userManager;
                 $this->em = $em;
-                $this->utils = $utils;
-                $this->merchantUtils = $merchantUtils;
                 $this->mailjetTransport = $mailjetTransport;
-                $this->orderUtils = $orderUtils;
+                $this->utils = $utilsManager->getUtils();
+                $this->merchantUtils = $utilsManager->getMerchantUtils();
+                $this->orderUtils =  $utilsManager->getOrderUtils() ;;
                 $this->translator = $translator;
         }
 
         /**
          * Réécriture de show action pr rediriger vers l'édition
          */
-        public function showAction()
+/*        public function showAction()
         {
                 $id = $this->request->query->get('id');
                 $entity = $this->request->query->get('entity');
                         'entity' => $entity,
                         'id' => $id
                 ]);
-        }
+        }*/
 
 
         /**

ShopBundle/Controller/Backend/ReminderController.php

         public function setReminderDoneAction(){
                 $id = $this->request->query->get('id');
                 $done = $this->request->query->get('done');
-                dump($done);
+
                 $easyadmin = $this->request->attributes->get('easyadmin');
                 $reminder = $easyadmin['item'];
 
-                $reminder->setDone(true);
+                $reminder->setDone($done);
                 $this->em->persist($reminder);
                 $this->em->flush();
                 return $this->redirectToReferrer();

ShopBundle/Controller/Backend/TicketController.php

+<?php
+
+namespace Lc\ShopBundle\Controller\Backend;
+
+use Doctrine\ORM\EntityManagerInterface;
+use FOS\UserBundle\Model\UserManagerInterface;
+use Lc\ShopBundle\Form\Backend\Ticket\TicketMessageType;
+use Lc\ShopBundle\Form\Backend\Ticket\TicketStatusType;
+use Lc\ShopBundle\Services\UtilsManager;
+use Mailjet\MailjetSwiftMailer\SwiftMailer\MailjetTransport;
+use Symfony\Component\HttpFoundation\Response;
+use Symfony\Component\Security\Core\Security;
+use Symfony\Contracts\Translation\TranslatorInterface;
+
+class TicketController extends AdminController
+{
+        protected $ticketUtils;
+        public function __construct(Security $security, UserManagerInterface $userManager, EntityManagerInterface $em, MailjetTransport $mailjetTransport, UtilsManager $utilsManager, TranslatorInterface $translator)
+        {
+                $this->ticketUtils = $utilsManager->getTicketUtils();
+                parent::__construct($security, $userManager, $em, $mailjetTransport, $utilsManager, $translator);
+
+        }
+
+        /**
+         * The method that is executed when the user performs a 'show' action on an entity.
+         *
+         * @return Response
+         */
+        public function renderTicketTemplate($actionName, $templatePath, array $parameters = [])
+        {
+                if ($actionName == 'show') {
+                        $parameters['form_add_ticket_message'] = $this->createCustomForm(TicketMessageType::class, 'newMessageTicket', $parameters, false)->createView();
+                        $parameters['form_ticket_status'] = $this->createCustomForm(TicketStatusType::class, 'ticketStatus', $parameters)->createView();
+                }
+                return parent::renderTemplate($actionName, $templatePath, $parameters);
+
+        }
+
+
+        public function ticketStatusAction(){
+                $easyadmin = $this->request->attributes->get('easyadmin');
+                $ticket = $easyadmin['item'];
+
+                $formTicketStatusForm = $this->createForm(TicketStatusType::class, $ticket);
+                $formTicketStatusForm->handleRequest($this->request);
+
+                if ($formTicketStatusForm->isSubmitted() && $formTicketStatusForm->isValid()) {
+                                $this->em->persist($ticket);
+                                $this->em->flush();
+
+                                $this->utils->addFlash('success', 'success.ticket.statusChange');
+                } else {
+                        $this->utils->addFlash('error', $formTicketStatusForm->getErrors());
+                }
+                $response['flashMessages'] = $this->utils->getFlashMessages();
+
+                return new Response(json_encode($response));
+        }
+
+        public function newMessageTicketAction(){
+                $easyadmin = $this->request->attributes->get('easyadmin');
+                $ticket = $easyadmin['item'];
+
+                $formAddTicketMessage = $this->createForm(TicketMessageType::class);
+                $formAddTicketMessage->handleRequest($this->request);
+
+                if ($formAddTicketMessage->isSubmitted() && $formAddTicketMessage->isValid()) {
+                        $this->ticketUtils->createTicketMessage(array(
+                                'ticket'=>$ticket,
+                                'message'=> $formAddTicketMessage->get('message')->getData(),
+                                'answerByAdmin'=>true
+                        ));
+
+                        $this->utils->addFlash('success', 'success.ticket.addMessage');
+                } else {
+                        $this->utils->addFlash('error', $formAddTicketMessage->getErrors());
+                }
+
+                return $this->redirectToRoute('easyadmin', [
+                        'action' => 'show',
+                        'entity' => 'Ticket',
+                        'id' => $ticket->getId()
+                ]);
+        }
+}

ShopBundle/Form/Backend/Ticket/TicketMessageType.php

+<?php
+
+namespace Lc\ShopBundle\Form\Backend\Ticket;
+
+use App\Entity\Product;
+use Doctrine\ORM\EntityManagerInterface;
+use Lc\ShopBundle\Context\CreditHistoryInterface;
+use Lc\ShopBundle\Context\OrderProductInterface;
+use Lc\ShopBundle\Context\OrderReductionCartInterface;
+use Lc\ShopBundle\Context\OrderShopInterface;
+use Lc\ShopBundle\Context\OrderUtilsInterface;
+use Lc\ShopBundle\Context\ProductInterface;
+use Lc\ShopBundle\Context\ReductionCartInterface;
+use Lc\ShopBundle\Context\ReductionCreditInterface;
+use Lc\ShopBundle\Context\TicketMessageInterface;
+use Lc\ShopBundle\Form\DataTransformer\ProductToIdTransformer;
+use Lc\ShopBundle\Model\CreditHistory;
+use Lc\ShopBundle\Services\Utils;
+use Symfony\Bridge\Doctrine\Form\Type\EntityType;
+use Symfony\Component\Form\AbstractType;
+use Symfony\Component\Form\Extension\Core\Type\ButtonType;
+use Symfony\Component\Form\Extension\Core\Type\ChoiceType;
+use Symfony\Component\Form\Extension\Core\Type\DateType;
+use Symfony\Component\Form\Extension\Core\Type\HiddenType;
+use Symfony\Component\Form\Extension\Core\Type\MoneyType;
+use Symfony\Component\Form\Extension\Core\Type\NumberType;
+use Symfony\Component\Form\Extension\Core\Type\SubmitType;
+use Symfony\Component\Form\Extension\Core\Type\TextareaType;
+use Symfony\Component\Form\Extension\Core\Type\TextType;
+use Symfony\Component\Form\FormBuilderInterface;
+use Symfony\Component\OptionsResolver\OptionsResolver;
+
+class TicketMessageType extends AbstractType
+{
+        protected $em;
+
+
+        public function __construct(EntityManagerInterface $em)
+        {
+                $this->em = $em;
+        }
+
+        public function buildForm(FormBuilderInterface $builder, array $options)
+        {
+                $builder->add('message', TextareaType::class, array(
+                        'required' => true
+                ))
+                        ->add('add', SubmitType::class, array(
+                                'label' => 'action.send',
+                                'attr'=>array(
+                                        'class' => 'btn btn-primary float-right'
+                                )
+                        ));
+
+
+        }
+
+        public function configureOptions(OptionsResolver $resolver)
+        {
+                $resolver->setDefaults([
+                        'data_class' => $this->em->getClassMetadata(TicketMessageInterface::class)->getName(),
+                        'translation_domain' => 'lcshop'
+                ]);
+        }
+}

ShopBundle/Form/Backend/Ticket/TicketStatusType.php

+<?php
+
+namespace Lc\ShopBundle\Form\Backend\Ticket;
+
+use App\Entity\Product;
+use Doctrine\ORM\EntityManagerInterface;
+use Lc\ShopBundle\Context\CreditHistoryInterface;
+use Lc\ShopBundle\Context\OrderProductInterface;
+use Lc\ShopBundle\Context\OrderReductionCartInterface;
+use Lc\ShopBundle\Context\OrderShopInterface;
+use Lc\ShopBundle\Context\OrderUtilsInterface;
+use Lc\ShopBundle\Context\ProductInterface;
+use Lc\ShopBundle\Context\ReductionCartInterface;
+use Lc\ShopBundle\Context\ReductionCreditInterface;
+use Lc\ShopBundle\Context\TicketInterface;
+use Lc\ShopBundle\Context\TicketMessageInterface;
+use Lc\ShopBundle\Form\DataTransformer\ProductToIdTransformer;
+use Lc\ShopBundle\Model\CreditHistory;
+use Lc\ShopBundle\Model\Ticket;
+use Lc\ShopBundle\Services\Utils;
+use Symfony\Bridge\Doctrine\Form\Type\EntityType;
+use Symfony\Component\Form\AbstractType;
+use Symfony\Component\Form\Extension\Core\Type\ButtonType;
+use Symfony\Component\Form\Extension\Core\Type\ChoiceType;
+use Symfony\Component\Form\Extension\Core\Type\DateType;
+use Symfony\Component\Form\Extension\Core\Type\HiddenType;
+use Symfony\Component\Form\Extension\Core\Type\MoneyType;
+use Symfony\Component\Form\Extension\Core\Type\NumberType;
+use Symfony\Component\Form\Extension\Core\Type\SubmitType;
+use Symfony\Component\Form\Extension\Core\Type\TextareaType;
+use Symfony\Component\Form\Extension\Core\Type\TextType;
+use Symfony\Component\Form\FormBuilderInterface;
+use Symfony\Component\OptionsResolver\OptionsResolver;
+
+class TicketStatusType extends AbstractType
+{
+        protected $em;
+
+
+        public function __construct(EntityManagerInterface $em)
+        {
+                $this->em = $em;
+        }
+
+        public function buildForm(FormBuilderInterface $builder, array $options)
+        {
+                $builder->add('ticketStatus', ChoiceType::class, array(
+                        'choices'=>array(
+                                'field.Ticket.ticketStatusOptions.'.Ticket::TICKET_STATUS_OPEN => Ticket::TICKET_STATUS_OPEN,
+                                'field.Ticket.ticketStatusOptions.'.Ticket::TICKET_STATUS_BEING_PROCESSED => Ticket::TICKET_STATUS_BEING_PROCESSED,
+                                'field.Ticket.ticketStatusOptions.'.Ticket::TICKET_STATUS_CLOSED => Ticket::TICKET_STATUS_CLOSED,
+                        ),
+                        'required'=>true,
+                        'expanded'=>true
+                        ));
+
+        }
+
+        public function configureOptions(OptionsResolver $resolver)
+        {
+                $resolver->setDefaults([
+                        'data_class' => $this->em->getClassMetadata(TicketInterface::class)->getName(),
+                        'translation_domain' => 'lcshop'
+                ]);
+        }
+}

ShopBundle/Model/OrderShop.php

          */
         protected $updatedBy;
 
+
+        /**
+         * @ORM\OneToMany(targetEntity="Lc\ShopBundle\Context\TicketInterface", mappedBy="orderShop")
+         */
+        protected $tickets;
+
         public function __construct()
         {
                 $this->orderStatusHistories = new ArrayCollection();
         }
 
 
+        /**
+         * @return Collection|Ticket[]
+         */
+        public function getTickets(): Collection
+        {
+                return $this->tickets;
+        }
+
+        public function addTicket(Ticket $ticket): self
+        {
+                if (!$this->tickets->contains($ticket)) {
+                        $this->tickets[] = $ticket;
+                        $ticket->setOrderShop($this);
+                }
+
+                return $this;
+        }
+
+        public function removeTicket(Ticket $ticket): self
+        {
+                if ($this->tickets->contains($ticket)) {
+                        $this->tickets->removeElement($ticket);
+                        // set the owning side to null (unless already changed)
+                        if ($ticket->getOrderShop() === $this) {
+                                $ticket->setOrderShop(null);
+                        }
+                }
+
+                return $this;
+        }
+
         public function isValid() {
                 if($this->getOrderStatus() && in_array($this->getOrderStatus()->getAlias(), OrderStatus::$statusAliasAsValid) > 0) {
                         return true ;

ShopBundle/Model/Ticket.php

          */
         protected $type;
 
-        /**
-         * @ORM\Column(type="text", nullable=true)
-         */
-        protected $typeHelp;
-
         /**
          * @ORM\Column(type="string", length=32)
          */
                 $this->ticketMessages = new ArrayCollection();
         }
 
+        public function getUsername(){
+                if($this->getUser()){
+                        return $this->getUser()->getName();
+                }else{
+                        return strtoupper($this->getVisitorLastname()).' '.$this->getVisitorFirstname();
+                }
+        }
+
+        public function getVisitorInfos(){
+
+                return strtoupper($this->getVisitorLastname()).' '.$this->getVisitorFirstname(). ' ('.$this->getVisitorEmail().')';
+
+        }
+
         public function getMerchant(): ?MerchantInterface
         {
                 return $this->merchant;
                 return 'field.Ticket.typeOptions.'.$this->getType() ;
         }
 
-        public function getTypeHelp(): ?string
-        {
-                return $this->typeHelp;
-        }
-
-        public function setTypeHelp(?string $typeHelp): self
-        {
-                $this->typeHelp = $typeHelp;
-
-                return $this;
-        }
-
         public function getTicketStatus(): ?string
         {
                 return $this->ticketStatus;

ShopBundle/Model/TicketMessage.php

          */
         protected $ticket;
 
+        /**
+         * @ORM\Column(type="boolean", nullable=true)
+         */
+        protected $answerByAdmin;
+
+        public function __toString()
+        {
+                return $this->message;
+        }
+
         public function getMessage(): ?string
         {
                 return $this->message;
 
                 return $this;
         }
+
+        public function getAnswerByAdmin(): ?bool
+        {
+                return $this->answerByAdmin;
+        }
+
+        public function setAnswerByAdmin(?bool $answerByAdmin): self
+        {
+                $this->answerByAdmin = $answerByAdmin;
+
+                return $this;
+        }
 }

ShopBundle/Model/User.php

 
         public function getSummary()
         {
-                return strtoupper($this->getLastname()).' '.$this->getFirstname(). ' ('.$this->getEmail().')';
+                return '#'.$this->getId().' '.strtoupper($this->getLastname()).' '.$this->getFirstname(). ' ('.$this->getEmail().')';
+        }
+
+        public function getName()
+        {
+                return strtoupper($this->getLastname()).' '.$this->getFirstname();
         }
 
         public function setEmail($email)

ShopBundle/Resources/public/css/backend/custom.css

 .todo-list > li{position: relative;}
 .todo-list > li .text{margin-left: 30px;}
 .todo-list > li .tools {position: absolute; top: 4px; right: 15px; }
+
+#addTicketMessageForm{margin-top: 30px; border-top:2px dotted #eee; padding-top: 30px}

ShopBundle/Resources/public/js/backend/script/ticket/init-edit.js

+jQuery(document).ready(function () {
+    $('.ticket-status').on("change", function(){
+
+            $.ajax({
+                url:  $('#ticketStatusForm').prop('action'),
+                method: "POST",
+                data:  $('#ticketStatusForm').serialize(),
+                dataType: "json",
+                success: function (response) {
+                    setFlashMessages(response.flashMessages);
+                }
+            });
+    });
+});

ShopBundle/Resources/translations/lcshop.fr.yaml

         orderPayment: Ajouter un règlement
         orderStatus: Changer de status
         addRedeliveryOrderProduct: Ajouter une relivraison
+    Ticket:
+        listMessages: Liste des messages
 None: Aucune valeur
 label.form.empty_value: Choisissez une option
 form.label.delete: Supprimer l'image
     credit:
         debited: Le compte prépayé a bien été débité
         added: Le compte a bien été crédité
+    ticket:
+        statusChange: Le status a bien été modifié
+        addMessage: Le message a bien été envoyé
 error:
     form:
         submitted: Une erreur est survenue à la soumission du formulaire
         deliveryPointSale: Lieu de livraison
         deliveryAvailabilty: Créneau de livraison
         id: Id
-        status: En ligne
+        status: Statut
         statusOptions:
             offline: <span class="badge badge-danger">Hors ligne</span>
             online: <span class="badge badge-success">En ligne</span>
         priceWithTax: Prix de vente TTC
         username: Nom d'utilisateur
         user: Utilisateur
+        visitor: Visiteur
         email: E-mail
         plainPassword: Mot de passe
         roles: Rôle attribué
         isPublic: Publique
         isDepository: Dépôt
         productCategories: Catégories
+        category: Catégorie
         parent: Parent
         date: Date
         content: Contenu
         usersHelp: Laissez vide si vous souhaitez ajouter ce pense-bête à tout les utilisateurs
     Ticket:
         type: Catégorie
+        message: Votre réponse
         typeOptions:
             general-question: Questions générales
             product-unavailable: Produit manquant
     switchMerchant: Votre hub
     show: Voir
     choiceFile: Parcourir
+    send: Envoyer
     edit: Éditer
     search: Rechercher
     delete: Supprimer

ShopBundle/Resources/views/backend/default/block/embed_box.twig

+<div class="info-box">
+    <span class="info-box-icon {% block class %}bg-info{% endblock %}">
+        <i class="fa fa-{% block icon %}bg-info{% endblock %}"></i></span>
+
+    <div class="info-box-content">
+        <span class="info-box-text">{% block label %}{% endblock %}</span>
+        <strong>{% block value %}{% endblock %}</strong>
+    </div>
+</div>

ShopBundle/Resources/views/backend/default/block/embed_card.twig

-<div class="card {% block style %}{% endblock %}">
-    <div class="card-header">
-        {% block header %}
-            <h3 class="card-title">
-                {% block title %}{% endblock title %}
-            </h3>
-            {% block tools %}{% endblock tools %}
-        {% endblock header %}
-    </div>
-    <div class="card-body">
-       {% block content %}
-
-       {% endblock %}
-    </div>
-    <div class="card-footer">
-        {% block footer %}
-
-        {% endblock %}
-    </div>
-
-</div>

ShopBundle/Resources/views/backend/default/block/macros.html.twig

+{% macro card_start(zone = "default", card ='primary', fullWidth = false ) %}
+    <div class="card card-{{ card }}">
+        <div class="card-header">
+            <h3 class="card-title">
+                {% set label = "group."~zone %}
+                {{ label|trans({}, 'lcshop')|raw }}
+            </h3>
+        </div>
+        <div class="card-body {{ fullWidth == true ? 'p-0' : 'row' }}">
+
+{% endmacro card_start %}
+
+{% macro card_overlay(attr) %}
+        </div>
+        <div v-if="{{ attr }}==true" class="overlay">
+            <i class="fas fa-2x fa-sync-alt"></i>
+        </div>
+{% endmacro card_overlay %}
+
+{% macro card_end(noCol = false) %}
+        </div>
+    </div>
+{% endmacro card_end %}
+
+
+
+
 {% macro startCard(col, zone = "default", card ='primary', fullWidth = false ) %}
     {% if col > 0 %}
 <div class="col-{{ col }}">{% endif %}
         }
     </script>
 {% endmacro reductionCatalogFormValues %}
+
+
+{% macro box_info(class="bg-info", icon, label, value) %}
+    {% embed '@LcShop/backend/default/block/embed_box.twig' %}
+        {% trans_default_domain 'lcshop' %}
+        {% block class %}{{ class }}{% endblock %}
+        {% block icon %}{{ icon }}{% endblock %}
+        {% block label %}{{ label }}{% endblock %}
+        {% block value %}
+            {{ value }}
+        {% endblock %}
+    {% endembed %}
+{% endmacro box_info %}

ShopBundle/Resources/views/backend/default/layout/layout.html.twig

                         {% block aside_logo %}
                             <a class="brand-link {{ easyadmin_config('site_name')|length > 14 ? 'logo-long' }}"
                                title="{{ easyadmin_config('site_name')|striptags }}" href="{{ path('easyadmin') }}">
-                                {{ easyadmin_config('site_name')|raw }} <span>Besançon</span>
+                                {{ easyadmin_config('site_name')|raw }}
                             </a>
                         {% endblock aside_logo %}
                         <!-- Sidebar -->

ShopBundle/Resources/views/backend/default/menu.html.twig

             item.type == 'link' ? item.url :
             item.type == 'route' ? path(item.route, item.params) :
             item.type == 'entity' ? path('easyadmin', { entity: item.entity, action: 'list' }|merge(menu_params)|merge(item.params)) :
-            item.type == 'empty' ? '#' : ''
-        %}
+            item.type == 'empty' ? '#' : '' %}
 
         {# if the URL generated for the route belongs to the backend, regenerate
            the URL to include the menu_params to display the selected menu item
         <a href="{{ path }}"
            class="nav-link {{ item.css_class|default('') }} {{ active ? 'active' }}"
            {% if item.target|default(false) %}target="{{ item.target }}"{% endif %}
-           {% if item.rel|default(false) %}rel="{{ item.rel }}"{% endif %}>
+                {% if item.rel|default(false) %}rel="{{ item.rel }}"{% endif %}>
             {% if item.icon is not empty %}<i class="fa fa-fw {{ item.icon }}"></i>{% endif %}
             <p>{{ item.label|trans(domain = translation_domain) }}
                 {% if item.children|default([]) is not empty %}<i class="right fas fa-angle-left"></i>{% endif %}
+                {% if item.params.count_menu_item is defined %}<span class="badge badge-info right">{{ count_menu_items(item.params.count_menu_item) }}</span>{% endif %}
             </p>
         </a>
     {% endif %}
                 {% set is_selected_submenu = is_selected_menu and app.request.query.get('submenuIndex')|default(-1) != -1 %}
                 {% if easyadmin_is_granted(item.permission) %}
 
-                    <li class="{{ item.type == 'divider' ? 'nav-header' : 'nav-item'}}  {{ item.children is not empty ? 'treeview' }} {{ is_selected_menu ? 'menu-open' }}">
-                    {{ helper.render_menu_item(item, _translation_domain, is_selected_menu) }}
+                    <li class="{{ item.type == 'divider' ? 'nav-header' : 'nav-item' }}  {{ item.children is not empty ? 'treeview' }} {{ is_selected_menu ? 'menu-open' }}">
+                        {{ helper.render_menu_item(item, _translation_domain, is_selected_menu) }}
 
-                    {% if item.children|default([]) is not empty %}
-                        <ul class="nav nav-treeview">
-                            {% for subitem in item.children %}
-                                {% block menu_subitem %}
-                                    {% if easyadmin_is_granted(subitem.permission) %}
-                                        <li class="nav-item ">
-                                            {{ helper.render_menu_item(subitem, _translation_domain, is_selected_menu and app.request.query.get('submenuIndex')|default(-1) == subitem.submenu_index ? true) }}
-                                        </li>
-                                    {% endif %}
-                                {% endblock menu_subitem %}
-                            {% endfor %}
-                        </ul>
-                    {% endif %}
-                </li>
+                        {% if item.children|default([]) is not empty %}
+                            <ul class="nav nav-treeview">
+                                {% for subitem in item.children %}
+                                    {% block menu_subitem %}
+                                        {% if easyadmin_is_granted(subitem.permission) %}
+                                            <li class="nav-item ">
+                                                {{ helper.render_menu_item(subitem, _translation_domain, is_selected_menu and app.request.query.get('submenuIndex')|default(-1) == subitem.submenu_index ? true) }}
+                                            </li>
+                                        {% endif %}
+                                    {% endblock menu_subitem %}
+                                {% endfor %}
+                            </ul>
+                        {% endif %}
+                    </li>
                 {% endif %}
             {% endblock menu_item %}
         {% endfor %}

ShopBundle/Resources/views/backend/ticket/show.html.twig

+{% extends '@LcShop/backend/default/show.html.twig' %}
+{% import '@LcShop/backend/default/block/macros.html.twig' as macros %}
+{% trans_default_domain 'lcshop' %}
+{% block main %}
+    <div class="row">
+
+        <div class="col-4">
+
+            {% embed '@LcShop/backend/default/block/embed_box.twig' %}
+                {% trans_default_domain 'lcshop' %}
+                {% block class %}bg-info{% endblock %}
+                {% block icon %}toggle-on{% endblock %}
+                {% block label %} {{ "field.default.status"|trans }}{% endblock %}
+                {% block value %}
+                    {{ form_start(form_ticket_status,{'attr' : {'id' : 'ticketStatusForm'}}) }}
+                    {% form_theme form_ticket_status '@LcShop/backend/form/custom_bootstrap_4.html.twig' %}
+                    {% for field in form_ticket_status.ticketStatus %}
+                        {{ form_widget(field, {'attr': {"class" : 'ticket-status'}}) }}
+                    {% endfor %}
+                    {{ form_end(form_ticket_status) }}
+
+                {% endblock %}
+            {% endembed %}
+
+            {% if entity.user %}
+            {{ macros.box_info('bg-info', 'user', "field.default.user"|trans, entity.user.summary) }}
+            {% else %}
+            {{ macros.box_info('bg-info', 'user-secret', "field.default.visitor"|trans, entity.user ? entity.user.summary : entity.visitorInfos) }}
+            {% endif %}
+            {{ macros.box_info('bg-warning', 'calendar', "field.default.date"|trans, entity.createdAt|date('d/m/Y')) }}
+            {% set trad = "field.Ticket.typeOptions."~entity.type %}
+            {{ macros.box_info('bg-success', 'archive', "field.default.category"|trans, trad|trans) }}
+            {% set trad = "field.Ticket.ticketStatusOptions."~entity.ticketStatus %}
+
+
+
+            {% if entity.orderShop is not null %}
+                {{ macros.box_info('bg-danger', 'credit-card', "field.default.order"|trans, entity.orderShop.reference) }}
+
+            {% endif %}
+        </div>
+        <div class="col-8">
+            {{ macros.card_start('Ticket.listMessages') }}
+            <div class="col-12  direct-chat-primary">
+                {% for message in entity.ticketMessages %}
+                    <div class="direct-chat-msg {{ message.answerByAdmin ? 'right' }}">
+                        <div class="direct-chat-infos clearfix">
+                            <span class="direct-chat-name {{ message.answerByAdmin ? 'float-right' : 'float-left' }}">
+                                {{ entity.username }}
+                            </span>
+                            <span class="direct-chat-timestamp  {{ message.answerByAdmin ? 'float-left' : 'float-right' }}">
+                                {{ message.createdAt|date('d/m/Y H:i') }}
+                            </span>
+                        </div>
+                        {% if message.answerByAdmin %}
+                            <img src="{{ asset('assets/img/backend/logo-pdl.png') }}" alt="" class="direct-chat-img"/>
+                        {% else %}
+                            <div class="direct-chat-img align-items-center">
+                                <i class="fa fa-user-circle" style="font-size: 2rem"></i>
+                            </div>
+                        {% endif %}
+                        <div class="direct-chat-text">
+                            {{ message.message|nl2br }}
+                        </div>
+                    </div>
+                {% endfor %}
+            </div>
+            <hr />
+            {{ form_start(form_add_ticket_message, {"attr" : {"class" : 'col-12', 'id' : 'addTicketMessageForm'}}) }}
+            {% form_theme form_add_ticket_message '@LcShop/backend/form/custom_bootstrap_4.html.twig' %}
+            <div class="row">
+                <div class="col-12">
+                    {{ form_row(form_add_ticket_message.message) }}
+                </div>
+            </div>
+            {{ form_end(form_add_ticket_message) }}
+            {{ macros.card_end('ticketMessages') }}
+
+            <div>
+
+            </div>
+
+        </div>
+    </div>
+
+{% endblock %}
+
+{% block script_javascript %}
+    {{ parent() }}
+    <script src="{{ asset('bundles/lcshop/js/backend/script/ticket/init-edit.js') }}"></script>
+
+{% endblock %}

ShopBundle/Services/TicketUtils.php

                 $ticketMessage->setStatus(1) ;
                 $ticketMessage->setTicket($ticket) ;
                 $ticketMessage->setMessage($params['message']) ;
+                if(isset($params['answerByAdmin']) && $params['answerByAdmin']) {
+                        $ticketMessage->setAnswerByAdmin($params['answerByAdmin']) ;
+                }
                 $this->em->persist($ticketMessage);
 
                 if(isset($params['closeTicket']) && $params['closeTicket']) {
                         $ticket->setTicketStatus(Ticket::TICKET_STATUS_CLOSED) ;
                 }
 
+
                 $ticket->setUpdatedAt(new \DateTime()) ;
                 $this->em->persist($ticket);
 

ShopBundle/Twig/BackendTwigExtension.php

 
 use Doctrine\ORM\EntityManagerInterface;
 use Lc\ShopBundle\Context\ReductionCartInterface;
+use Lc\ShopBundle\Context\TicketInterface;
 use Symfony\Contracts\Translation\TranslatorInterface;
 use Twig\Extension\AbstractExtension;
 use Twig\TwigFilter;
         {
                 return array(
                         new TwigFunction('list_reduction_codes', [$this, 'getListReductionCodes']),
+                        new TwigFunction('count_menu_items', [$this, 'countMenuItems']),
 
                 );
         }
                 }
                 ;
                 return $codesToReturn;
+        }
+
+        public function countMenuItems($entityName){
 
+                switch($entityName){
+                        case 'ticket' :
+                                $ticketRepo = $this->em->getRepository(TicketInterface::class);
+                                return $ticketRepo->countByTicketStatus('open');
+
+                }
         }
 
 }