Tickets : évolution (envoi email + affichage info dernier message)

ShopBundle/Model/Ticket.php

@@ -94,6 +94,7 @@ abstract class Ticket extends AbstractEntity implements FilterMerchantInterface
 
         /**
          * @ORM\OneToMany(targetEntity="Lc\ShopBundle\Context\TicketMessageInterface", mappedBy="ticket", orphanRemoval=true)
+         * @ORM\OrderBy({"id" = "ASC"})
          */
         protected $ticketMessages;
 

ShopBundle/Resources/views/backend/default/block/list_tickets.html.twig

@@ -3,6 +3,7 @@
         <tr>
             <th>Sujet</th>
             <th>Statut</th>
+            <th>Dernier message</th>
             <th></th>
         </tr>
     </thead>
@@ -14,6 +15,10 @@
                 {% set value = ticket.status %}
                 {% include '@LcShop/backend/default/list-fields/field_ticket_status.html.twig' %}
             </td>
+            <td>
+                {% set item = ticket %}
+                {% include '@LcShop/backend/default/list-fields/field_ticket_last_message.html.twig' %}
+            </td>
             <td>
                 <a class="btn-sm btn-success" href="{{ path('easyadmin', {id: ticket.id, entity: 'Ticket', action: 'show'}) }}">
                     <i class="fas fa-eye"></i>

ShopBundle/Resources/views/backend/default/list-fields/field_ticket_last_message.html.twig

@@ -0,0 +1,11 @@
+{% if item.ticketMessages %}
+    {% for message in item.ticketMessages %}
+        {% if loop.last %}
+            {% if message.answerByAdmin %}
+                Place du Local
+            {% else %}
+                Client
+            {% endif %}
+        {% endif %}
+    {% endfor %}
+{% endif %}

ShopBundle/Services/TicketUtils.php

@@ -14,11 +14,13 @@ class TicketUtils
 {
         protected $em ;
         protected $merchantUtils ;
+        protected $mailUtils ;
 
-        public function __construct(EntityManagerInterface $em, MerchantUtilsInterface $merchantUtils)
+        public function __construct(EntityManagerInterface $em, MerchantUtilsInterface $merchantUtils, MailUtils $mailUtils)
         {
                 $this->em = $em ;
                 $this->merchantUtils = $merchantUtils ;
+                $this->mailUtils = $mailUtils ;
         }
 
         public function createTicket($params): TicketInterface
@@ -30,12 +32,18 @@ class TicketUtils
 
                 if(isset($params['user'])) {
                         $ticket->setUser($params['user']) ;
+
+                        $email = $params['user']->getEmail() ;
+                        $firstname = $params['user']->getFirstname() ;
                 }
                 else {
                         $ticket->setVisitorFirstname($params['visitorFirstname']) ;
                         $ticket->setVisitorLastname($params['visitorLastname']) ;
                         $ticket->setVisitorEmail($params['visitorEmail']) ;
                         $ticket->setVisitorToken(uniqid()) ;
+
+                        $email = $params['visitorEmail'] ;
+                        $firstname = $params['visitorFirstname'] ;
                 }
 
                 $ticket->setStatus(Ticket::TICKET_STATUS_OPEN) ;
@@ -55,6 +63,17 @@ class TicketUtils
 
                 $this->em->flush() ;
 
+                // envoi email au client
+                $this->mailUtils->send([
+                        MailUtils::SUBJECT => 'Nouvelle demande',
+                        MailUtils::TO_EMAIL => $email,
+                        MailUtils::CONTENT_TEMPLATE => 'mail/ticket-new',
+                        MailUtils::CONTENT_DATA =>  [
+                                'firstname' => $firstname,
+                                'ticket' => $ticket
+                        ],
+                ]) ;
+
                 return $ticket ;
         }
 
@@ -70,14 +89,24 @@ class TicketUtils
                 $ticketMessage->setMessage($params['message']) ;
                 if(isset($params['answerByAdmin']) && $params['answerByAdmin']) {
                         $ticketMessage->setAnswerByAdmin($params['answerByAdmin']) ;
+
+                        // envoi email au client
+                        $this->mailUtils->send([
+                                MailUtils::SUBJECT => 'Réponse à votre demande',
+                                MailUtils::TO_EMAIL => $ticket->getUser() ? $ticket->getUser()->getEmail() : $ticket->getVisitorEmail(),
+                                MailUtils::CONTENT_TEMPLATE => 'mail/ticket-response',
+                                MailUtils::CONTENT_DATA =>  [
+                                        'firstname' => $ticket->getUser() ? $ticket->getUser()->getFirstname() : $ticket->getVisitorFirstname(),
+                                        'ticket' => $ticket
+                                ],
+                        ]) ;
                 }
                 $this->em->persist($ticketMessage);
 
                 if(isset($params['closeTicket']) && $params['closeTicket']) {
-                        $ticket->setTicketStatus(Ticket::TICKET_STATUS_CLOSED) ;
+                        $ticket->setStatus(Ticket::TICKET_STATUS_CLOSED) ;
                 }
 
-
                 $ticket->setUpdatedAt(new \DateTime()) ;
                 $this->em->persist($ticket);